Refund Policy

Our Commitment

At Wizard Resumes, we're confident in the quality of our work. We back every professional resume rewrite with two separate guarantees: a 30-day satisfaction guarantee and a 60-day interview guarantee. Both clocks start at delivery. They are independent — the conditions of one do not limit the other.

These promises sit on top of your rights under the Australian Consumer Law. They do not replace or limit those rights. Nothing in this policy excludes a consumer guarantee that cannot lawfully be excluded.

1. Our 30-Day Satisfaction Guarantee

1. First, we'll try to fix it. If you're not happy with any aspect of your resume or documents, let us know. We offer unlimited revisions for 30 days after delivery, and we'll work with you until you're satisfied.
2. If we still can't get it right, you get your money back. If after working through revisions you're still not satisfied with the quality of our work, email us within 30 days of delivery and we'll process a full refund.

2. Our 60-Day Interview Guarantee

Separately from the satisfaction guarantee above, we stand behind the results of your rewrite. If you don't receive an interview invitation within 60 days of delivery, we'll rewrite your resume free of charge. If the revised resume still hasn't secured you an interview within a further 30 days, we'll refund every dollar you paid for the rewrite — and you keep your documents.

To qualify for the interview guarantee, we simply ask that you:

• use the final delivered version of your resume (complete any revisions you'd like first);
• actively apply, within the 60-day period, to at least 10 roles you're genuinely suited to — matching your experience, tickets and licences, and location;
• gave us accurate information about your work history and qualifications; and
• can provide a short record of your applications (dates and the roles or employers) if we ask.

Because applying for jobs is how you qualify for this guarantee, using your resume for job applications does not affect your interview-guarantee refund.

Refund Conditions

• Satisfaction-guarantee refund requests must be made within 30 days of receiving your completed documents. Interview-guarantee refunds follow the 60-day-plus-30-day timeline set out above.
• For the satisfaction guarantee, we ask that you give us the opportunity to address your concerns through our revision process before requesting a refund.
• Refunds are processed to the original payment method within 5-10 business days.
• Digital products (FIFO Playbook, previously purchased ATS Scanner Pro, and other downloadable guides) are eligible for refunds within 30 days if you haven't found the content useful. Digital reviews do not include the 60-day interview guarantee — that applies to human-written resume packages only.

When the Satisfaction Refund May Not Apply

The following conditions apply to the 30-day satisfaction guarantee only — they do not limit the 60-day interview guarantee above:

• If you provided inaccurate or misleading information about your work history or qualifications
• If you fail to respond to our requests for information or revision feedback for more than 30 days
• If you've used the completed documents for job applications (for the satisfaction refund, the service is treated as fully rendered)
• Satisfaction-refund requests made more than 30 days after document delivery

Cancellations

• Before work begins: Full refund if you cancel before we start working on your documents.
• After work has started: If you need to cancel after we've begun, we'll provide a partial refund based on the work completed.

How to Request a Refund

To request a refund, please email us at [email protected] with:

• Your name and order number
• The reason for your refund request
• Any relevant details about the issues you experienced

We'll respond within 1-2 business days and work to resolve your concerns as quickly as possible.

Australian Consumer Law — warranty against defects

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

The benefits given by the satisfaction and interview promises on this page are in addition to other rights and remedies you have under law in relation to the services.

Warrantor: KML Ventures Pty Ltd trading as Wizard Resumes, 152 St Georges Terrace, Perth WA 6000. Phone +61 494 631 050. Email [email protected].

To claim, email that address with your name, order number or payment receipt, and a short description of the problem. You are responsible for your own expenses of making a claim (for example, the cost of sending email). We will reply within two business days.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us:

KML Ventures Pty Ltd t/a Wizard Resumes
ABN 42 674 626 307
152 St Georges Terrace, Perth WA 6000
Email: [email protected]
Phone: +61 494 631 050